Frequently Asked Questions (FAQ)

1. How long will it take to receive my order?
Processing usually takes 2–5 business days.
Estimated delivery times:

• Belgium & Europe: 7–14 business days

• Worldwide: 10–20 business days

2. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use that link to follow your package anytime.

3. Do you accept returns or exchanges?
Yes. You can request a return within 14 days of receiving your order. Please make sure the product is unused and in its original condition.
For more details, check our [Return & Refund] https://proudcreation.com/policies/refund-policy

4. Do you ship internationally?
Yes, we ship worldwide 🌍. Delivery times and shipping costs vary depending on the destination.

5. What if I receive a damaged or wrong item?
Please contact us immediately at proudcreation@proudcreation.com with your order number and photos of the product. We’ll take care of it quickly.

6. How can I contact you if I have other questions?
You can email us anytime at proudcreation@proudcreation.com.
We respond within 24–48 hours (Monday–Friday).